SAMA TECHNOLOGY offerings wide selections of Contact Centre solution that includes industry-leading business applications that help clients better manage their customer touch points and interactions, while providing an effective means to capture, measure and manage business-critical data.

The traditional call center—rows of agents in headsets answering calls—is becoming obsolete. In a consumer-driven, Internet-enabled world, your customers aren't just calling you. They want to reach you via email, IM, text, and more. And simply taking calls isn't enough to keep customers loyal—you need to proactively reach out to build relationships, upsell, and solve problems before they become deal-breakers.

In short, you need a contact center. You need to reach your customers using the communications channels they want. You need to balance inbound and outbound communications so that no one is left waiting. And you have to do all of this while cutting costs, improving agent efficiency, and maximizing the value of every customer.

SAMA TECHNOLOGY can help. From internal operations, Interactive voice response applications (IVR) to customer relationship management, we offer integrated solutions to help make your entire contact center more effective.

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Customer RelationFor any queries and information about SAMA contact us at (+971) 4 4356768 in Dubai